Refund policy

Return & Refund Policy

We want you to love your purchase. If something isn't right, we're here to help.

Returns

You have 30 days from the day you receive your order to request a return.

To be eligible, the item must be unused, in its original packaging and in the same condition you received it. For hygiene reasons, personal care items (such as hair tools, shavers, beard combs and brushes) can only be returned if they are unopened and unused.

How to start a return

Email us at support@lumaveyra.com with your order number and the reason for the return. We will reply with return instructions. Items sent back without first contacting us will not be accepted.

Return shipping

Return shipping costs are paid by the customer, except when the item arrives damaged, defective or is not the item you ordered.

Damaged, defective or wrong items

Please inspect your order when it arrives. If your item is damaged, defective or wrong, contact us within 7 days of delivery with your order number and photos of the problem. We will send a replacement or a full refund at no cost to you.

Refunds

Once we receive and inspect your return, we will email you to let you know if it was approved. Approved refunds are issued to your original payment method within 10 business days. Your bank may take a few extra days to post it.

Exchanges

The fastest way to get a different item is to return the one you have and place a new order.

Non-returnable items

- Personal care items that have been opened or used

- Gift cards

- Items purchased on final sale

Questions?

Email us at support@lumaveyra.com